Forward Deployed Product Manager

Gigs, Inc.; San Francisco (CA); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Competitive base salary and equity

Stipends for home-office or work setup

Budget for learning and development

Free phone and international data plan

Job summary

Gigs, Inc. is seeking an implementation specialist based in San Francisco, CA. In this role, you will deliver customer implementations for API integrations, working closely with engineering and product teams.

Ideal candidates will have over 5 years of experience in the B2B SaaS sector, possess exceptional organizational skills, and be proactive problem solvers. The salary range is competitive at $200,000 to $250,000, alongside various benefits including learning stipends and competitive equity.

Qualifications

• 5+ years of experience in implementation, professional services, or product management.
• Outstanding organizational skills to juggle multiple high-priority projects.
• Strong technical aptitude and understanding of APIs and webhooks.

Responsibilities

• Deliver customer implementations by carefully scoping and delivering the right solution.
• Act as the key technical contact for customer integrations and advise on best practices.
• Coordinate cross-functional teams to drive alignment and achieve project goals.

Skills

API integrations

Project management

Communication skills

Technical aptitude

Tools

Smartsheets

Asana

Linear

Job description

What you’ll do

• Deliver customer implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case. You will work step by step with the customer to ensure that they are including the right feature set, API endpoints, and wireframes for success.
• Key technical contact. You’ll work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path.
• User flow advisor. You will be the subject matter expert when it comes to the UX/UI the customer builds, and the specific endpoints that are required to build out a best‑in‑class user experience.
• Project management. You have experience with and are a super user of Smartsheets, Asana, Linear, or another type of project management tool. You will own a portfolio of complex, critical implementations and projects, shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline.
• Cross‑functional coordination. You will ensure alignment across Business Development, Marketing, Product and Engineering teams, driving them toward a shared vision. By setting clear goals and building cross‑functional roadmaps you keep all stakeholders focused, coordinated and executing efficiently.
• Product management. You’re creating a completely new product, so you will spot when a new feature could unlock a use case and be comfortable working with product and engineering to make it a reality.
• Commercial strategy. Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully. Deeply understand what characterises a high‑conversion user flow and help our customers implement it.

What we are looking for

• You are an implementation powerhouse: You have 5+ years of experience in implementation, professional services or product management at a B2B or SaaS tech company, worked on complex API integrations and know how to execute them successfully.
• You have exceptional project management skills: juggling multiple high‑priority projects is second nature to you thanks to your outstanding organisational skills and the ability to maintain clarity in chaotic situations.
• You balance a technical, product and commercial mindset: you have a strong technical aptitude with the ability to understand and influence product development, and a deep understanding of APIs and webhooks. Your business acumen shows you can onboard into complex, operationally‑intensive industries.
• You are a master of communication: Your written and verbal communication skills are exceptional, allowing you to convey complex ideas effectively and engage with diverse stakeholders, including persuading C‑level executives.
• You are proactive, creative and hands‑on: you take the initiative to tackle challenges, bring creativity to your work and consistently think ahead in a fast‑paced environment. You are not afraid to roll up your sleeves and execute when needed.

Salary Range: $200,000 - $250,000

Benefits

• Competitive base salary and equity.
• Stipends for home‑office or work setup.
• Budget for learning and development.
• Free phone and international data plan.