BDC Specialist: Drive Sales & Customer Experience

Rodman Ford Sales Inc; Jeffersonville (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Rodman Ford Sales Inc in Foxboro, MA is seeking a motivated BDC Sales Specialist to manage inbound and outbound customer communications, set appointments, and support the sales team to drive vehicle sales and customer satisfaction.

The role emphasizes handling leads, maintaining CRM records, and collaborating with sales and service teams to ensure a seamless customer experience in a fast-paced automotive environment.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in automotive sales, customer service, or BDC role is desirable.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle inbound and outbound calls to prospective and existing customers in a professional and timely manner.
• Schedule appointments for sales and service departments to maximize showroom traffic and service visits.
• Follow up with customers regarding inquiries, test drives, and sales opportunities.
• Maintain accurate and up-to-date customer records in the CRM system.
• Collaborate with sales and service teams to ensure seamless customer experience.
• Qualify leads and identify potential sales opportunities.
• Provide product information and answer customer questions to support the sales process.
• Track and report on key performance metrics related to customer contacts and appointments.
• Other tasks assigned by manager.

Skills

Customer service

CRM software

Communication skills

Organization

Multitasking

Education

High school diploma

Associate/Bachelor's preferred

Tools

CRM system

Phone system

Job description

Rodman Ford Sales Inc in Foxboro, MA is seeking a motivated BDC Sales Specialist to manage inbound and outbound customer communications, set appointments, and support the sales team to drive vehicle sales and customer satisfaction.

The role emphasizes handling leads, maintaining CRM records, and collaborating with sales and service teams to ensure a seamless customer experience in a fast-paced automotive environment.