Customer Care/Warranty Representative

The Drees Company; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Profit sharing

401(k) plans

Comprehensive benefit package

Job summary

The Drees Company is seeking a Customer Care/Warranty Representative in the Indianapolis area. This role involves solving customer issues post-closing and completing work orders.

Your responsibilities include handling warranty requests, following up with vendors, and maintaining the customer care system. A high school diploma and construction experience are preferred. The position offers a comprehensive benefits package and opportunities for bonuses.

Qualifications

• 3-5 years of residential home experience ideal.
• Ability to handle stressful customer situations.
• Self-driven and able to work independently.

Responsibilities

• Complete warranty service requests according to company policy.
• Follow up on warranty requests to ensure prompt service.
• Conduct 90-day appointments for customer assessments.

Skills

Conflict resolution

Communication skills

Knowledge of residential construction

Basic computer skills

Customer oriented

Hands-on repair skills

Problem solving

Education

High School Diploma

Construction or related college degree

Job description

Responsibilities/Qualifications

Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Indianapolis area and surrounding areas. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.

Duties and Responsibilities:

• Complete assigned warranty service requests within the guidelines of company policy
• Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
• Evaluate all customer complaints and report solutions
• Conduct 90 day appointments and service as needed basis for the remainder of the year
• Keep the customer care system up-to-date and accurate
• Recommend changes that will improve processes
• Monitor and respond to email and voice mail messages daily
• Comply with the "Warranty On Call" procedure

Desired Knowledge and Skills:

• Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
• Excellentverbal and written communication skills with internal and external customers
• Generalknowledge of residential construction and the homebuilding process
• Must have basic computer skills, experience using an iPad preferred
• Self-driven and able to work independently
• Customer oriented, outgoing, dependable & ethical
• Punch-outskills, hands on repair skills - paint, drywall, carpentry, etc. helpful
• Problem solving abilities with excellent follow up skills
• Must have reliable transportation
• Must have a High School Diploma
• Construction or other related college degree a plus
• 3-5 years Residential Home Experience ideal

The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.

Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.

Summary

Excellent salary and bonus potential.Join a special team that works together to make Drees a successful company and a rewarding place to work!