Customer Care Team Lead & Training Supervisor

DCC Propane, LLC; North Franklin (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

DCC Propane, LLC is seeking a Customer Care Supervisor to lead the local customer service team and ensure exemplary service across all levels. The role includes training, back-up support for CCRs, and ownership of day-to-day office administration, reporting, and project support.

Candidates should have 4+ years in customer service or inside sales, strong communication, and the ability to develop team members while handling account accuracy and data entry tasks in a fast-paced environment.

Qualifications

• Must have a High School Diploma or GED.
• Minimum 4+ years in customer service or inside sales.
• Office-based environment experience preferred.

Responsibilities

• Lead the area Customer Service team and train CCRs.
• Handle account cleanup, data entry, and monthly reporting.
• Resolve discrepancies and oversee A/R-related activities.
• Maintain strong customer relationships and ensure service levels.

Skills

MS Office

Phone skills

Data entry

Customer service

Communication

Time management

Training

Employee management

Education

High School Diploma/GED

Job description

DCC Propane, LLC is seeking a Customer Care Supervisor to lead the local customer service team and ensure exemplary service across all levels. The role includes training, back-up support for CCRs, and ownership of day-to-day office administration, reporting, and project support.

Candidates should have 4+ years in customer service or inside sales, strong communication, and the ability to develop team members while handling account accuracy and data entry tasks in a fast-paced environment.