Customer Care Supervisor, Flow Control

Hayward Holdings, Inc.; Clemmons (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Hayward Holdings, Inc. is seeking a Customer Service Supervisor in Clemmons, NC. This in-office role involves leading the Customer Care team to ensure exceptional service and collaboration with cross-functional teams.

The supervisor will manage team performance, resolve customer complaints, and assist in policy implementation. Candidates should have 5–10 years of customer service experience, strong leadership skills, and proficiency in Microsoft Office.

A Bachelor’s degree is preferred, and the position requires a commitment to fostering a positive team culture.

Qualifications

• 5–10 years of customer service experience, preferably in manufacturing roles.
• Proven supervisory experience with strong leadership skills.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and supervise the Customer Care team to deliver exceptional service.
• Monitor team performance against service levels and satisfaction metrics.
• Resolve customer complaints and implement customer service policies.

Skills

Customer service experience

Leadership skills

Communication skills

Organizational skills

Conflict resolution skills

Microsoft Office proficiency

Education

Bachelor’s degree in Business or related field

Tools

Microsoft D365

Customer service tools

Job description

Hayward Holdings, Inc. is seeking a Customer Service Supervisor in Clemmons, NC. This in-office role involves leading the Customer Care team to ensure exceptional service and collaboration with cross-functional teams.

The supervisor will manage team performance, resolve customer complaints, and assist in policy implementation. Candidates should have 5–10 years of customer service experience, strong leadership skills, and proficiency in Microsoft Office.

A Bachelor’s degree is preferred, and the position requires a commitment to fostering a positive team culture.