Customer Service Representative

Hayward Industrial Products, Inc; Clemmons (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

Hayward Holdings Inc. in Clemmons, NC is seeking an Administrative Support Specialist to assist our customer-base on Flow Control products. The role involves processing orders, handling inquiries, and coordinating with operations, shipping and sales.

The ideal candidate will have at least 3+ years in B2B customer service, strong communication, and a background in pricing and quotations. This is an in-office, five-days-per-week position in a dynamic, growing team.

Qualifications

• 3+ years in a B2B customer-facing service role.
• Excellent communication skills, both verbal and written.
• Proven ability to work in a fast-paced environment while managing priorities.
• Experience handling pricing, quotations, and order processing.
• Associate degree or CSR experience in place of degree.

Responsibilities

• Review orders for accuracy prior to placement.
• Process orders, samples, return goods and credit requests.
• Resolve customer inquiries regarding pricing and delivery status.
• Provide pricing information and perform required calculations.
• Coordinate customer requirements with operations, shipping and sales.
• Assist with quotations and other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Prioritization

Bilingual Spanish

Multi-tasking

Education

Associate degree

Tools

Microsoft Office

Salesforce

Job description

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company‑owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.

Position Summary

This position is responsible for providing administrative support to our customers on all Hayward Flow Control products.

Major Tasks and Responsibilities

• Review orders for accuracy prior to placement.
• Promptly and effectively process orders, samples, return goods and credit requests.
• Resolve customer order inquiries regarding pricing, delivery status, etc.
• Provide pricing information as required; calculations required.
• Coordinate customer requirements by working closely with operations, shipping, and sales staff.
• Assist with quotations.
• Other duties as assigned.

Requirements

• Excellent communication skills, both verbal and written.
• Strong commitment to customer service for internal and external customers.
• Excellent problem solving and conflict management skills.
• Proven ability to work in a fast‑paced environment while managing priorities.
• 3+ years of work experience in a B2B customer‑facing service team.
• Proficiency in Microsoft Office products.
• Experience with Salesforce system is a plus.
• Experience negotiating resolutions, finding solutions, and balancing company and customer expectations.
• Bi‑lingual skills (fluent in Spanish) is a plus.

Education

• Associate degree in related discipline or comparable CSR experience in place of degree.

Location

Clemmons, North Carolina. Position is in office, five days per week.