Customer Service Representative

Hayward Industries, Inc.; Mocksville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Hayward Industries, Inc. in Mocksville, North Carolina is seeking a motivated individual for a customer-facing role. Responsibilities include engaging with Direct Buy customers, processing orders, and collaborating with Sales and Marketing teams to ensure exceptional customer service.

The ideal candidate will have 3+ years in a B2B environment, excellent communication skills, and familiarity with Salesforce. Join a leading manufacturer in the swimming pool equipment industry!

Qualifications

• 3+ years of experience in a B2B customer-facing role, preferably in a diverse and inclusive setting.
• Ability to adapt and thrive in a fast-paced, seasonal environment.
• Strong problem-solving abilities and a proactive approach to conflict resolution.

Responsibilities

• Engage with customers through various channels, processing orders and addressing inquiries.
• Collaborate with sales and marketing to enhance customer care and implement promotions.

Skills

Excellent communication skills

Problem-solving abilities

Customer service orientation

Education

BS/BA Degree in a related discipline

Tools

Salesforce

Order management tools

Job description

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.

Responsibilities

• Engage with Customers: Be the trusted point of contact for Direct Buy customers through email, telephone, fax, and EDI. Review and verify orders for accuracy. Efficiently process orders, sample requests, vouchers, and credits. Communicate clearly with customers about order changes, exceptions, and product availability.
• Collaborate Across Teams: Work closely with Sales, Marketing, and other departments to deliver seamless customer care. Implement Sales programs and promotions. Process credits or replacement products as needed. Keep customer and Matrix pricing databases accurate and up-to-date.

Qualifications

• What We’re Looking For: Ability to adapt and thrive in a fast-paced, seasonal environment. Excellent communication skills, both verbal and written, with a focus on inclusivity and clarity. Strong problem-solving abilities and a proactive approach to conflict resolution. A deep commitment to delivering outstanding customer service to both internal and external stakeholders.
• Experience & Education: 3+ years of experience in a B2B customer-facing role, preferably in a diverse and inclusive setting. Familiarity with Salesforce and order management tools. Experience in finding balanced solutions that meet both company and customer needs. BS/BA Degree in a related discipline or equivalent experience.