Customer Care Operations Supervisor

Hayward Industrial Products, Inc; Clemmons (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Hayward Industrial Products, Inc. is looking for a Customer Service Supervisor to lead the Flow Control Customer Care team in Clemmons, NC. You will supervise team activities, ensure high customer satisfaction, and manage relationships with stakeholders.

Ideal candidates have 5–10 years of customer service experience, proven supervisory skills, and are proficient in Microsoft Office. The position includes responsibilities for monitoring performance, resolving customer issues, and maintaining documentation.

Qualifications

• 5–10 years of customer service experience, preferably in manufacturing.
• Strong leadership and coaching skills.
• Excellent written and verbal communication skills.
• Ability to resolve conflicts calmly.

Responsibilities

• Coordinate with stakeholders for operational excellence.
• Maintain relationships with customers and internal teams.
• Monitor team performance against service metrics.
• Resolve customer complaints and billbacks promptly.
• Assist in developing customer service policies.

Skills

Customer service experience

Supervisory skills

Communication skills

Organizational skills

Conflict resolution

Proficiency in Microsoft Office

Presentation skills

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Office Suite

Customer service tools

MS D365 Education

Job description

Hayward Industrial Products, Inc. is looking for a Customer Service Supervisor to lead the Flow Control Customer Care team in Clemmons, NC. You will supervise team activities, ensure high customer satisfaction, and manage relationships with stakeholders.

Ideal candidates have 5–10 years of customer service experience, proven supervisory skills, and are proficient in Microsoft Office. The position includes responsibilities for monitoring performance, resolving customer issues, and maintaining documentation.