Customer Service Representative - Waste & Recycling

California Waste Recovery Systems; Galt (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Vacation

Paid Sick Leave

Paid Holidays

Safety Incentive Program

Cafeteria Plan

Job summary

California Waste Recovery Systems is seeking a full-time Customer Service Representative to handle phone, in-person and email inquiries in a busy office. Reporting to the Customer Service Supervisor, you will deliver friendly, professional service to Residential, Commercial and Industrial customers across multiple counties.

This role requires 2+ years of customer service experience; bilingual abilities are a plus.

Qualifications

• 2+ years of customer service experience.
• Bi-lingual is a plus.
• Experience with office software a plus.

Responsibilities

• Answer phones and communicate effectively with Residential, Commercial, Industrial customers and team members.
• Communicates concise and accurate information.
• Will need to work closely with other departments in a professional manner.
• Serves as end-to-end point of contact for customer base.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Process customer payments.
• Serves as the customer’s advocate by solving problems on the customer’s behalf by engaging the right department and people within Cal-Waste.
• Reviews accounts, selling new business to existing clients, and converting accounts to a higher level through inbound calls.
• Provides standard information and education regarding service options, charges, billing, and contracts.
• Daily processing and posting of driver’s paperwork.
• Use email professionally and effectively for communication with customers and team members.
• Use dispatch radio to communicate with drivers and operational team members.
• Interact with walk-in customers.
• Other duties as assigned.

Skills

Customer service

Bilingual

Communication

Multitasking

Organizational skills

Tools

Soft-Pak

Office 365

Job description

California Waste Recovery Systems is seeking a full-time Customer Service Representative to handle phone, in-person and email inquiries in a busy office. Reporting to the Customer Service Supervisor, you will deliver friendly, professional service to Residential, Commercial and Industrial customers across multiple counties.

This role requires 2+ years of customer service experience; bilingual abilities are a plus.