Customer Care Specialist – Inbound Support & Solutions

Environmental Services Company, Inc.; United States; À distance; USD 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

FSA options

Paid Time Off (PTO)

Retirement with employer match

Employee Stock Purchase Plan (ESPP)

Résumé du poste

Environmental Services Company, Inc. is seeking a customer service representative in the United States to respond promptly and accurately to customer requests with empathy.

You will primarily handle inbound calls and occasionally initiate outbound calls to resolve issues while documenting interactions and maintaining detailed support records. The role requires a high school diploma or equivalent with at least one year in customer service or a call center.

Qualifications

• High school diploma or equivalent with at least one year of customer service or call center experience.
• Strong communication, problem-solving, and conflict-resolution skills.
• Basic computer proficiency and ability to navigate multiple systems.

Responsabilités

• Respond promptly and accurately to customer service requests with empathy and professionalism.
• Handle primarily inbound calls and initiate outbound calls to resolve issues.
• Document interactions and maintain detailed support records.

Connaissances

Strong communication

Problem-solving

Conflict resolution

Empathy

Data entry

Formation

High school diploma

Description du poste

Environmental Services Company, Inc. is seeking a customer service representative in the United States to respond promptly and accurately to customer requests with empathy.

You will primarily handle inbound calls and occasionally initiate outbound calls to resolve issues while documenting interactions and maintaining detailed support records. The role requires a high school diploma or equivalent with at least one year in customer service or a call center.