Bilingual Customer Support Pro - Waste Services

Republic Services, Inc.; Phoenix (AZ); Presencial; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

PTO

Retirement plan with company match

ESPP

Descripción de la vacante

Republic Services, Inc. is seeking a Customer Service Representative I to handle customer service requests efficiently and with empathy.

This role focuses on timely responses to inbound calls, occasional outbound calls, and accurate data entry into company systems for billing and routing purposes. The position requires a high school diploma or GED, 1+ year of call center experience, and the ability to work a 6am–6pm Central Time shift with occasional Saturday coverage.

Formación

• High School diploma or G.E.D. required.
• Minimum 1 year of experience in a call center or customer service environment.
• Must be open to a shift within 6am–6pm Central Time with 1–2 Saturday shifts per quarter.

Responsabilidades

• Provides timely and accurate solutions for customer service requests with empathy and professionalism.
• Responds primarily to inbound calls and initiates outbound calls as needed to resolve inquiries.
• Inputs standard customer requests into Company systems.
• Responds to initial customer requests and may involve cross-functional assistance to resolve issues.
• Logs and records information about customer support interactions in Company systems.
• Enters service and route data into the computer for billing and route scheduling purposes.
• Maintains high levels of quality, productivity and efficiency in line with continuous improvement.
• Performs other job-related duties as assigned.

Conocimientos

Bilingual in business environment

Educación

Associate’s or Bachelor’s degree

Descripción del empleo

Republic Services, Inc. is seeking a Customer Service Representative I to handle customer service requests efficiently and with empathy.

This role focuses on timely responses to inbound calls, occasional outbound calls, and accurate data entry into company systems for billing and routing purposes. The position requires a high school diploma or GED, 1+ year of call center experience, and the ability to work a 6am–6pm Central Time shift with occasional Saturday coverage.