Customer Experience Specialist (B2B) — Order & Support

Triad Technologies; Maumee (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Triad Technologies in Maumee, OH is seeking a Customer Experience Representative to manage the full customer lifecycle from initial contact through after-sales support. You will handle orders, quotes, pricing inquiries, returns, and credit requests, partnering with Sales, Technical Support, and Operations to ensure accurate, on-time fulfillment.

The role emphasizes proactive communication, strong organization, and a customer-first approach to drive satisfaction and long-term loyalty across

Qualifications

• 2+ years of customer service experience in a distribution, industrial, or B2B environment preferred.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Experience with ERP and business communication systems; familiarity with P21 and Zendesk is preferred.

Responsibilities

• Manage the full lifecycle of the customer relationship from initial interaction to ongoing support.
• Process customer orders, quotes, returns, and credit requests in a timely and accurate manner.
• Provide product information, availability, and pricing support to customers.
• Collaborate with Sales, Technical Support, and Operations to ensure seamless service and order fulfillment.
• Monitor order status and proactively communicate delays or changes to customers.
• Maintain accurate records of customer interactions in P21 and Zendesk.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

P21

Zendesk

Microsoft Office

Job description

Triad Technologies in Maumee, OH is seeking a Customer Experience Representative to manage the full customer lifecycle from initial contact through after-sales support. You will handle orders, quotes, pricing inquiries, returns, and credit requests, partnering with Sales, Technical Support, and Operations to ensure accurate, on-time fulfillment.

The role emphasizes proactive communication, strong organization, and a customer-first approach to drive satisfaction and long-term loyalty across