Customer Care Specialist — Transform Mobility for Clients

National Seating & Mobility, Inc.; Springfield (VA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition reimbursement and Education

Job summary

National Seating & Mobility, Inc. (NSM) is seeking mission-driven team members to support our 360-degree Complex Mobility Solutions.

The role focuses on answering calls, coordinating orders with branches, clients and clinicians, and ensuring accurate client information and funding eligibility. Ideal candidates will have a high school diploma, strong organizational and customer service skills, and be prepared to contribute to a growing, inclusive workplace.

Qualifications

• High School Diploma or G.E.D. required.
• Strong organizational skills and attention to detail.
• Customer/client focus with a helpful, professional demeanor.
• Company-paid holidays.
• 401(k) company match available.
• Tuition reimbursement and education assistance available.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders including verification that all necessary client information is documented, equipment details, and funding eligibility.
• Performs a variety of data entry, clerical tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Skills

Organizational Skills

Customer Focus

Phone Handling

Education

High School Diploma or GED

Job description

National Seating & Mobility, Inc. (NSM) is seeking mission-driven team members to support our 360-degree Complex Mobility Solutions.

The role focuses on answering calls, coordinating orders with branches, clients and clinicians, and ensuring accurate client information and funding eligibility. Ideal candidates will have a high school diploma, strong organizational and customer service skills, and be prepared to contribute to a growing, inclusive workplace.