Customer Service Specialist – Elevate Mobility & Care

National-Seating-; Springfield (VA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition reimbursement and Education

Education Assistance

Job summary

National Seating Mobility (NSM) is seeking a dedicated administrative team member to support phone inquiries, manage order flow with branches and care partners, and assist with work orders and inventory. This role emphasizes accuracy, customer focus, and reliable data entry in a fast-paced environment.

Featuring opportunities for growth within a nationwide organization, NSM provides comprehensive benefits and a culture centered on its HEARTS values: Honor, Excellence, Accountability, Respect,

Qualifications

• High School Diploma or G.E.D. required.
• Strong organizational and communication skills.
• Customer-focused with professional phone manners.
• Experience with data entry and basic clerical tasks.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Skills

Organizational skills

Customer service

Phone etiquette

Data entry

Education

High School Diploma or G.E.D.

Tools

MS Office

Job description

National Seating Mobility (NSM) is seeking a dedicated administrative team member to support phone inquiries, manage order flow with branches and care partners, and assist with work orders and inventory. This role emphasizes accuracy, customer focus, and reliable data entry in a fast-paced environment.

Featuring opportunities for growth within a nationwide organization, NSM provides comprehensive benefits and a culture centered on its HEARTS values: Honor, Excellence, Accountability, Respect,