Client Services Liaison — Mobility Solutions & Impact

National-Seating-; Indianapolis (IN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition reimbursement and Education As

Job summary

National Seating and Mobility (NSM) is seeking a Customer Service Representative to serve as the liaison between clients, caregivers, and referral sources. The role supports branch leadership, Rehabilitation Technology Suppliers, technicians, and other office staff while embodying NSM's HEARTS values.

NSM focuses on 360-degree mobility solutions, from power wheelchairs to in-home safety and equipment servicing, helping clients move through life.

Qualifications

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Skills

Organizational Skills

Customer/Client Focus

Education

High School Diploma or G.E.D.

Job description

National Seating and Mobility (NSM) is seeking a Customer Service Representative to serve as the liaison between clients, caregivers, and referral sources. The role supports branch leadership, Rehabilitation Technology Suppliers, technicians, and other office staff while embodying NSM's HEARTS values.

NSM focuses on 360-degree mobility solutions, from power wheelchairs to in-home safety and equipment servicing, helping clients move through life.