Customer Care Specialist | Fast-Paced Support & Solutions

CoolSys; Phoenix (AZ); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

401(k) match

Life insurance

Tuition reimbursement

Paid time off

Employee discounts

Pet insurance

ID Theft Protection

Descrizione del lavoro

CoolSys in Phoenix, AZ is seeking a Customer Service Representative to deliver outstanding support across phone, email and chat. You will resolve inquiries, process orders, and collaborate with sales and technical teams to ensure a positive customer experience.

Strong communication and problem-solving skills plus a customer-first mindset are essential. We offer comprehensive benefits including medical, dental, vision, 401(k) matching, tuition reimbursement, and paid time off, with opportunities

Competenze

• 1-2 years of experience in customer service or related fields (preferably in a contact center).
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and the ability to think critically under pressure.
• Proficient with customer service software, CRM systems, and basic office software.
• Ability to learn quickly and work in a fast-paced environment.

Mansioni

• Respond to customer inquiries via phone, email, live chat, or social media in a professional and courteous manner.
• Handle customer complaints, issues, and concerns with patience and empathy, striving for first-contact resolution.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and policies to provide accurate information to customers.
• Document all customer interactions, issues, and resolutions in our CRM system.
• Work closely with other departments (e.g., sales, technical support) to resolve complex customer issues.
• Strive to exceed customer expectations by delivering a high level of service in every interaction.
• Identify opportunities for process improvements to enhance the customer experience.
• Meet or exceed performance goals such as customer satisfaction, response time, and resolution rates.

Conoscenze

Communication

Customer service

Problem-solving

Formazione

High school diploma or equivalent

Strumenti

CRM systems

Microsoft Office

Google Workspace

Descrizione del lavoro

CoolSys in Phoenix, AZ is seeking a Customer Service Representative to deliver outstanding support across phone, email and chat. You will resolve inquiries, process orders, and collaborate with sales and technical teams to ensure a positive customer experience.

Strong communication and problem-solving skills plus a customer-first mindset are essential. We offer comprehensive benefits including medical, dental, vision, 401(k) matching, tuition reimbursement, and paid time off, with opportunities