Banking Customer Success Specialist (Evenings/Weekends)

United Community Banks Inc.; Georgia; On-site; USD 26,000 - 28,000; Full time

Job summary

United Community Banks Inc. seeks a Customer Service Representative to deliver high-quality service and guidance on banking products. You will answer questions, help customers with accounts, and promote appropriate services with a friendly, professional approach.

The role requires strong communication and interpersonal skills, basic banking software proficiency, and the ability to work flexible hours. Applicants should be prepared for evening/weekend shifts and pass background checks as required.

Qualifications

• High School diploma or equivalent required.
• Strong customer service and communication skills.
• Experience in sales and banking preferred.
• Ability to learn and operate bank software.

Responsibilities

• Provide exceptional service to meet customers' banking needs.
• Support existing customer relationships and maintain service quality.
• Provide account guidance and information; open and maintain accounts.
• Answer policy questions and maintain accurate records in the system.
• Actively sell bank products and services using a needs-based approach.
• Resolve customer inquiries with tact and professionalism.
• Open/deposit accounts (IRAs, CDs) and handle routine file maintenance.
• Assist staff with general customer service tasks as needed.

Skills

Customer service

Communication skills

Sales experience

Interpersonal skills

Education

High School diploma or equivalent

Tools

Banking software

Job description

United Community Banks Inc. seeks a Customer Service Representative to deliver high-quality service and guidance on banking products. You will answer questions, help customers with accounts, and promote appropriate services with a friendly, professional approach.

The role requires strong communication and interpersonal skills, basic banking software proficiency, and the ability to work flexible hours. Applicants should be prepared for evening/weekend shifts and pass background checks as required.