Customer Care Specialist - Start Day 1 Benefits

RNA Rentokil North America; Tennessee; Hybrid; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Tuition Reimbursement benefits

Paid time off

401(k) retirement plan with company-mâ

Career growth opportunities

Job summary

Rentokil North America is seeking a Customer Care Representative to handle inbound and outbound omnichannel contacts, answering routine inquiries, scheduling, billing, and providing high quality service to retain customers. You will use a computerized system to identify needs, support field technicians, and maintain long-term customer relationships while following company procedures.

This role offers immediate benefits, training, and opportunities for growth within the Rentokil family across

Qualifications

• High School Diploma or GED and 1–2 years of customer service experience preferred.
• Basic PC skills and willingness to learn new software.
• Able to type 25 wpm and navigate MS Office applications.

Responsibilities

• Handle inbound and outbound customer contacts via omnichannel channels.
• Address service, scheduling, and billing inquiries with accuracy.
• Maintain and nurture ongoing customer relationships.
• Use computerized systems to identify needs, track contacts, and troubleshoot.
• Collaborate with branch personnel to resolve service issues and support campaigns.
• Coordinate outbound calls for various campaigns and assist technicians remotely.

Skills

Customer service

Computer literacy

Typing 25 wpm

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Windows

Job description

Rentokil North America is seeking a Customer Care Representative to handle inbound and outbound omnichannel contacts, answering routine inquiries, scheduling, billing, and providing high quality service to retain customers. You will use a computerized system to identify needs, support field technicians, and maintain long-term customer relationships while following company procedures.

This role offers immediate benefits, training, and opportunities for growth within the Rentokil family across