Customer Care Associate I - Growth & Training

The Terminix International Company Limited Partnership; San Angelo (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company-m"

Paid holidays

Career growth opportunities

Tuition reimbursement

Training programs

Job summary

Rentokil is seeking a Customer Service Representative to be the first point of contact for customers in their homes and businesses. You will resolve concerns courteously, gather information, and schedule or reschedule services while assisting billing inquiries.

The role emphasizes strong listening and communication skills, a friendly phone presence, and the ability to multitask in a fast-paced environment. A team-oriented, growth-focused workplace with comprehensive benefits awaits.

Qualifications

• High school diploma or GED.
• Excellent listening and communication skills.
• Pleasant phone voice and clear speech.
• Ability to multitask while entering data.
• Remain calm and helpful during busy periods.
• Strong attention to detail and willingness to learn.
• Excellent organizational and time management skills.
• Availability Monday–Friday and Saturdays as needed.

Responsibilities

• Maintain good customer relations on the phone and in person.
• Gather information from customers to identify and solve problems.
• Confirm, schedule, and reschedule services for customers.
• Set sales appointments for new customers.
• Answer billing questions.
• Perform general clerical duties as assigned.
• Collaborate with Service and Sales teams.
• Sell service value and suggest upgrades to customers.
• Smile while talking on the phone.

Skills

Listening

Communication

Phone etiquette

Multitasking

Staying calm under pressure

Attention to detail

Organization

Attendance availability

Education

High school diploma or GED

Job description

Rentokil is seeking a Customer Service Representative to be the first point of contact for customers in their homes and businesses. You will resolve concerns courteously, gather information, and schedule or reschedule services while assisting billing inquiries.

The role emphasizes strong listening and communication skills, a friendly phone presence, and the ability to multitask in a fast-paced environment. A team-oriented, growth-focused workplace with comprehensive benefits awaits.