Customer Service Rep I | Start Day 1 Benefits & Growth

Rentokil Pest Control North America; Concord (NH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Benefits starting day 1

Competitive pay

Job summary

Rentokil Pest Control North America is seeking Customer Service Representatives (CSRs) to be the first point of contact for resolving customers' concerns in homes and businesses. CSRs are courteous, knowledgeable, and empathetic, ensuring concerns are handled promptly and professionally.

This role offers benefits starting on day 1 for full-time colleagues, competitive pay, and opportunities to grow within a world-class team that values health, safety, and customer satisfaction.

Qualifications

• High school diploma or GED required.
• Excellent listening and communication skills.
• Clear speaking voice and easy to understand on the phone.
• Ability to multitask: data entry while speaking with customers.
• Calm under pressure and helpful to team members.
• Strong attention to detail and willingness to learn.
• Excellent organization and time management.
• Availability Monday–Friday and some Saturdays.

Responsibilities

• Maintain good customer relations both on the phone and in person.
• Gather information from customers to help identify and solve problems.
• Confirm, schedule, and reschedule services for customers.
• Set sales appointments for new customers.
• Answer billing questions.
• Complete general clerical duties as assigned.
• Work as a team with Service and Sales.
• Sell the value of our services and suggest upgrades to service.
• Smile while talking on the phone.

Skills

Listening skills

Communication skills

Multitasking

Data entry

Attention to detail

Organization

Time management

Education

High school diploma or GED

Job description

Rentokil Pest Control North America is seeking Customer Service Representatives (CSRs) to be the first point of contact for resolving customers' concerns in homes and businesses. CSRs are courteous, knowledgeable, and empathetic, ensuring concerns are handled promptly and professionally.

This role offers benefits starting on day 1 for full-time colleagues, competitive pay, and opportunities to grow within a world-class team that values health, safety, and customer satisfaction.