Customer Care Specialist – Shipping & Billing

Idlogistics; Reno (NV); On-site; USD 40,000 - 62,000; Full time

Job summary

Idlogistics in Reno, NV seeks a customer service professional to handle inquiries, orders, billing, and invoicing, coordinating with the Distribution Center and management. The role emphasizes prompt communication and accuracy in a fast-paced environment.

The candidate will support shipping/receiving, resolve billing issues, and act as a liaison between warehouse operations and customers while adhering to GMP-like practices and safety rules.

Qualifications

• 3 years verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Proficient in Microsoft Office suite.

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and invoicing changes.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Data entry

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree in business

Tools

Microsoft Office

Job description

Idlogistics in Reno, NV seeks a customer service professional to handle inquiries, orders, billing, and invoicing, coordinating with the Distribution Center and management. The role emphasizes prompt communication and accuracy in a fast-paced environment.

The candidate will support shipping/receiving, resolve billing issues, and act as a liaison between warehouse operations and customers while adhering to GMP-like practices and safety rules.