Customer Care Specialist — Inbound/Outbound Scheduling

CMC Energy; Northern (KY); Hybrid; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k with company-match

Professional development and internal:

Internal advancement opportunities

Job summary

CMC Energy Services, Inc. is seeking a Customer Care Representative to handle inbound and outbound calls, qualify customers, and schedule appointments. The role emphasizes using product knowledge to match client needs and maintaining accurate records in company databases.

The position requires 1–2 years in customer service, strong communication, and the ability to work a flexible schedule. Bilingual Spanish is a plus, with comprehensive medical, dental, and vision benefits for full-time staff.

Qualifications

• 1–2 years prior call center or customer service experience.
• Excellent customer service skills.
• Bilingual Spanish speaking a plus.
• Strong communication, both verbal and written, and relationship-building skills.

Responsibilities

• Conduct outbound and manage inbound calls according to daily dialing goals.
• Use service knowledge to showcase solutions and analyze customer needs.
• Confirm appointments and conduct reminder calls before scheduled appointments.
• Qualify program applicants and complete questionnaires.
• Enter tracking data into client and CMC databases.
• Resolve general customer service issues and escalate when needed.
• Meet individual performance metrics (adherence, calls, QA scores, cancellations).
• Follow scripts and explain product details and eligibility criteria.

Skills

Call center experience

Customer service

Bilingual Spanish

Verbal & written communication

CRM knowledge

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

CMC Energy Services, Inc. is seeking a Customer Care Representative to handle inbound and outbound calls, qualify customers, and schedule appointments. The role emphasizes using product knowledge to match client needs and maintaining accurate records in company databases.

The position requires 1–2 years in customer service, strong communication, and the ability to work a flexible schedule. Bilingual Spanish is a plus, with comprehensive medical, dental, and vision benefits for full-time staff.