Customer Care Specialist — Scheduling & Support

MCAF LLC; Cincinnati (OH); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

McSwain Carpets & Floors is seeking a friendly Customer Service Representative in Cincinnati, OH to support customers, sales teams, installation managers, and operations staff. You will help coordinate installations, resolve concerns, and ensure high-quality service.

The ideal candidate excels in communication, stays organized in a fast-paced environment, and is motivated to learn our systems and processes. Training in NetSuite and cross-divisional collaboration will be provided.

Competenze

• Previous customer service or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to handle customer concerns professionally.
• Ability to multitask, prioritize responsibilities, and stay organized in a busy work environment.
• Proficiency in Microsoft Office and general computer applications.
• Experience with NetSuite or similar order management software is a plus.

Mansioni

• Answer incoming customer calls and provide friendly, professional, and timely assistance.
• Assist customers with installation scheduling, service requests, and general questions.
• Research and resolve customer concerns, following through until issues are addressed.
• Communicate with sales representatives, installation managers, and operations teams to ensure a smooth customer experience.
• Coordinate customer requirements and communicate important details to installation teams.
• Enter and maintain accurate customer information, orders, and account records in NetSuite.
• Assist with account setup, order processing, and billing-related questions.
• Follow up with customers after installations to ensure satisfaction and address any concerns.
• Provide administrative support to sales and operations personnel as needed.
• Manage multiple tasks and priorities while maintaining accuracy and attention to detail.
• Work collaboratively with team members across our Retail, Builder, and Commercial divisions.
• Identify opportunities to improve customer service and internal processes.
• Perform other duties as assigned.

Conoscenze

Customer service

Communication

Multitasking

Organization

Data entry

Strumenti

NetSuite

Microsoft Office

Descrizione del lavoro

McSwain Carpets & Floors is seeking a friendly Customer Service Representative in Cincinnati, OH to support customers, sales teams, installation managers, and operations staff. You will help coordinate installations, resolve concerns, and ensure high-quality service.

The ideal candidate excels in communication, stays organized in a fast-paced environment, and is motivated to learn our systems and processes. Training in NetSuite and cross-divisional collaboration will be provided.