In-Person Customer Care & Scheduling Specialist

Voda Cleaning & Restoration; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Competitive pay

401(k) matching

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Voda Cleaning & Restoration in Cincinnati is seeking a detail-oriented Phone Customer Service Representative. You will schedule appointments, provide information, resolve issues, and ensure a positive customer experience.

Strong communication, problem-solving, and teamwork are essential in this in-person, full-time role with no travel. The position emphasizes accuracy in scheduling and records, as well as diligent follow-up with customers and invoicing processes.

Qualifications

• High school diploma or equivalent; customer service experience preferred.
• Experience in a phone-based role is preferred.
• Familiarity with the residential or commercial cleaning/restoration industry is a plus.

Responsibilities

• Answer inbound calls and respond to customers promptly.
• Schedule appointments and maintain scheduling software.
• Confirm jobs and appointments prior to arrival.
• Provide accurate information about products, services, or policies.
• Handle customer complaints and resolve issues empathetically.
• Document interactions and maintain records in the system.
• Follow up with customers to ensure satisfaction and resolution.
• Follow up on outstanding invoices and outreach to clients with specials.
• Collaborate with other departments on escalated issues and planning.
• Meet or exceed performance metrics such as call response time.
• Participate in weekly staff meetings and monthly management meetings.

Skills

Verbal Communication

Written Communication

Team Building

Planning and Organizing

Adaptability

Dependability

Technology

Education

High school diploma

Tools

CRM

MS Office

Excel

Word

Job description

Voda Cleaning & Restoration in Cincinnati is seeking a detail-oriented Phone Customer Service Representative. You will schedule appointments, provide information, resolve issues, and ensure a positive customer experience.

Strong communication, problem-solving, and teamwork are essential in this in-person, full-time role with no travel. The position emphasizes accuracy in scheduling and records, as well as diligent follow-up with customers and invoicing processes.