Customer Care Specialist - Disputes & Subscriptions

Innovative Cleaning Services, LLC.; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Innovative Cleaning Services, LLC. is seeking a Full-Time Customer Service Representative based in Cincinnati, Ohio. In this role, you will enhance subscriber experiences by managing accounts, handling customer inquiries, and resolving disputes.

The ideal candidate will demonstrate strong communication skills and proficiency in customer service. Responsibilities include assisting customers with inquiries, managing credit disputes, and maintaining records, fostering a positive company image.

Qualifications

• Strong communication skills for handling customer interactions.
• Ability to manage disputes and maintain internal records.
• Proficiency in email management and customer service platforms.

Responsibilities

• Handle credit card and PayPal disputes through reviews.
• Assist subscribers with account maintenance and navigation.
• Monitor and route overnight voicemails accordingly.

Job description

Innovative Cleaning Services, LLC. is seeking a Full-Time Customer Service Representative based in Cincinnati, Ohio. In this role, you will enhance subscriber experiences by managing accounts, handling customer inquiries, and resolving disputes.

The ideal candidate will demonstrate strong communication skills and proficiency in customer service. Responsibilities include assisting customers with inquiries, managing credit disputes, and maintaining records, fostering a positive company image.