Customer Success Champion — Scheduling & CRM Pro

Floor Coverings International, Ltd.; Spokane (WA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Performance-based bonus opportunities

Ongoing training and professional dev.

Grow with a rapidly expanding local bu

Work directly with leadership

Job summary

Floor Coverings International is seeking a Customer Success Representative to be the voice behind our customer experience. You will answer inbound inquiries, schedule in-home design consultations, and coordinate with the Design Associate to guide homeowners through their flooring journey.

If you are friendly, organized, and motivated by helping people, you'll thrive in our growing Spokane-based team.

Qualifications

• 2+ years of customer service, appointment-setting, or client-facing experience.
• Strong verbal and written communication skills.
• Experience using CRM, scheduling, or customer management software.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer inbound calls from homeowners and business owners interested in our services.
• Respond promptly to inquiries from website, Google, Facebook, and referrals.
• Learn about customers' projects and determine how we can best help.
• Deliver a warm, professional, and memorable first experience.
• Schedule in-home design consultations with the appropriate Design Associate.
• Confirm appointments through calls and text messages.
• Manage schedule changes, cancellations, and appointment recovery efforts.
• Ensure customers feel informed and cared for throughout the scheduling process.
• Conduct post-appointment customer check-ins and follow-up communications.
• Re-engage interested customers and connect them back with the Design Associate.

Skills

Customer service

Communication

CRM usage

Scheduling

Tools

CRM software

Scheduling software

Job description

Floor Coverings International is seeking a Customer Success Representative to be the voice behind our customer experience. You will answer inbound inquiries, schedule in-home design consultations, and coordinate with the Design Associate to guide homeowners through their flooring journey.

If you are friendly, organized, and motivated by helping people, you'll thrive in our growing Spokane-based team.