Customer Care Specialist — Relationship & Solutions

Formica Group North America; Marion (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k)

Paid time off

Paid holidays

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Product discount

Job summary

Formica Group North America Hartson-Kennedy is seeking a Customer Service Representative to build and maintain strong relationships with customers, respond to inquiries, and process orders efficiently. The role emphasizes teamwork, communication, and problem solving to deliver high-level service.

You will interact with multiple departments, manage time effectively, and contribute to a positive team environment while supporting ongoing customer satisfaction and operational excellence.

Qualifications

• Excellent communication and interpersonal skills.
• Problem solving to identify problems and recommend effective solutions.
• Time management to respond promptly to emails, calls, and messages.
• Experience with Microsoft Office and ERP systems.
• Minimum 2 years of customer service experience.

Responsibilities

• Maintaining and building relationships with current and new customers
• Responding to customer needs and inquiries
• Processing orders and quotes in a timely manner
• Ensure effective customer relationships – internal and external
• Participate in regularly planned team meetings
• Communicate and collaborate with team members outside the department
• Ownership and resolution of customer issues
• Provide backup support to team members
• Other duties as assigned

Skills

Communication

Problem solving

Time management

Multitasking

Teamwork

Dependability

Customer service

Meet deadlines

Attention to detail

Tools

MS Office

ERP systems

Job description

Formica Group North America Hartson-Kennedy is seeking a Customer Service Representative to build and maintain strong relationships with customers, respond to inquiries, and process orders efficiently. The role emphasizes teamwork, communication, and problem solving to deliver high-level service.

You will interact with multiple departments, manage time effectively, and contribute to a positive team environment while supporting ongoing customer satisfaction and operational excellence.