Customer Service & Sales Support Specialist

Hom Furniture; Town of Wausau (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off - 20 Days in 1st year

Medical and/or Dental Coverage

401(k) Employee Contribution Plan

401(k) Employer Matching

Career advancement opportunities and培训

Pay on Demand - options for receiving,

Job summary

HOM Furniture is seeking a Customer Service Representative to provide exceptional support to customers, answer phones, process orders, and coordinate deliveries for HOM Furniture. This full-time role involves assisting showroom Sales Consultants and handling requests for accessories and other small purchases.

The position emphasizes clear communication, accurate paperwork, and proactive order management. Training and career advancement are highlighted within a comprehensive benefits package.

Qualifications

• Education: Must be working towards or have a high school diploma or GED.
• Experience: Six months of customer service experience preferred.
• Physical Demands: Low physical demands; ability to sit for long periods and lift up to 25 pounds.
• Other: Able to communicate effectively verbally and in writing.

Responsibilities

• Answering phones and directing callers to the proper department or answering questions.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and initial paperwork for warranty claims.
• Making changes and cancellations to orders as needed.
• Updating customers on changes to their order status.

Skills

Customer service

Written communication

Phone etiquette

Education

High school diploma or GED

Job description

HOM Furniture is seeking a Customer Service Representative to provide exceptional support to customers, answer phones, process orders, and coordinate deliveries for HOM Furniture. This full-time role involves assisting showroom Sales Consultants and handling requests for accessories and other small purchases.

The position emphasizes clear communication, accurate paperwork, and proactive order management. Training and career advancement are highlighted within a comprehensive benefits package.