Customer Care Specialist: Relationship Builder

Matthews International; Elberton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Matthews International is seeking a Customer Service Representative to act as the communication link between customers, sales and production. You will respond to inquiries by phone, email, and written correspondence to provide product information and resolve routine problems efficiently.

Responsibilities include identifying service needs, routing requests to the appropriate internal teams, ensuring accurate order entry, and maintaining current order data in required systems.

Responsibilities

• Provide high level customer service via telephone, email, or written communication to resolve routine problems.
• Identify and assess customers’ service needs and refer to other departments for follow up.
• Ensure order instructions are submitted accurately per customer specifications.
• Maintain current and accurate order entry information in required software.
• Build sustainable relationships with customer accounts through open communication.
• Additional duties as assigned.

Job description

Matthews International is seeking a Customer Service Representative to act as the communication link between customers, sales and production. You will respond to inquiries by phone, email, and written correspondence to provide product information and resolve routine problems efficiently.

Responsibilities include identifying service needs, routing requests to the appropriate internal teams, ensuring accurate order entry, and maintaining current order data in required systems.