Customer Service Representative

Matthews International; Elberton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Matthews International is seeking a Customer Service Representative to act as the communication link between customers, sales and production. You will respond to inquiries by phone, email, and written correspondence to provide product information and resolve routine problems efficiently.

Responsibilities include identifying service needs, routing requests to the appropriate internal teams, ensuring accurate order entry, and maintaining current order data in required systems.

Responsibilities

• Provide high level customer service via telephone, email, or written communication to resolve routine problems.
• Identify and assess customers’ service needs and refer to other departments for follow up.
• Ensure order instructions are submitted accurately per customer specifications.
• Maintain current and accurate order entry information in required software.
• Build sustainable relationships with customer accounts through open communication.
• Additional duties as assigned.

Job description

The Customer Service Representative is the communication link between customer/sales/production and provides high level, professional customer service by responding to customer inquiries by telephone, email, written communication or personal contact to provide product/services information and to resolve mostly routine and some non-routine, more complex problems and requests with accuracy and efficiency.

• Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
• Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
• Ensure order instructions and information are submitted accurately and per customer specifications.
• Maintain current and accurate order entry information in all required software programs.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Additional duties as assigned.