Customer Experience Specialist

Talentify; Aurora (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Matthews Memorialization, a Matthews International company, is seeking a Customer Service Representative to serve as the communication link among customer, sales, and production teams. You will respond to inquiries by phone, email, or in person to provide product and service information and resolve routine and some non-routine requests.

The role emphasizes building relationships, delivering accurate order instructions, and using MS Office tools to manage data, while supporting a fast-paced,

Qualifications

• High School Diploma or GED required.
• Associate degree or two-year college/technical school preferred.
• 3+ years of customer service experience preferred; or equivalent education/experience.
• Occasional travel locally, nationally, and/or internationally may be required.
• Proficiency with MS Office Suite, Outlook and Internet applications.
• Strong verbal and written communication skills and basic mathematical concepts.

Responsibilities

• Provide high level customer service via phone, email, or in person to resolve routine problems and requests.
• Identify customer needs and refer complex issues to appropriate departments.
• Ensure accurate order instructions per customer specifications.
• Maintain current order entry information in required software.

Skills

Customer service

Communication

Analytical skills

Problem solving

Team collaboration

Education

High School/GED

Associate degree preferred

Tools

MS Office Suite

Outlook

Internet applications

Job description

Matthews Memorialization, a Matthews International company, is seeking a Customer Service Representative to serve as the communication link among customer, sales, and production teams. You will respond to inquiries by phone, email, or in person to provide product and service information and resolve routine and some non-routine requests.

The role emphasizes building relationships, delivering accurate order instructions, and using MS Office tools to manage data, while supporting a fast-paced,