Customer Care Specialist: Help, Resolve & Delight

Vital Holdings LLC; Montebello (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Vital Holdings LLC seeks a Customer Care Agent to interact with customers, provide information on services, and resolve inquiries and complaints. You will handle calls, emails, and paperwork, and support data entry and file organization within a team.

The role emphasizes customer satisfaction, effective communication, and ability to manage multiple tasks in a busy environment. Some experience with office equipment and data handling is required.

Qualifications

• One (1) year of experience.
• Pleasant telephone voice/manner.
• Ability to operate simple office equipment.
• Typing skills (45-55 wpm) with 95–100% accuracy.
• Must have proven customer support experience.
• Must know 10-key by touch.
• Knowledge of English and grammar.

Responsibilities

• Answer incoming calls, faxes, emails and respond to customer requests.
• Identify and assess customer needs to achieve satisfaction.
• Resolve complaints with appropriate solutions within time limits.
• Enter data including location changes and department assignments.
• Assist in filing and document handling for customers.
• Support special projects as needed.

Skills

Customer service

Typing 45-55 wpm

10-key by touch

English proficiency

Communication skills

Team collaboration

Tools

Office equipment

Basic computer skills

Job description

Vital Holdings LLC seeks a Customer Care Agent to interact with customers, provide information on services, and resolve inquiries and complaints. You will handle calls, emails, and paperwork, and support data entry and file organization within a team.

The role emphasizes customer satisfaction, effective communication, and ability to manage multiple tasks in a busy environment. Some experience with office equipment and data handling is required.