Customer Care & Support Specialist

Recruiting Solutions; total life cycle support; Newark (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Recruiting Solutions; total life cycle support is looking for a Customer Service Representative based in Newark, New Jersey. This role focuses on acting as a liaison between customers and a leading consumer goods firm, resolving complaints and assisting with orders, billing, and queries.

Successful candidates will need to possess strong typing and writing skills, and be capable of managing customer interactions across various platforms while ensuring high satisfaction levels.

Qualifications

• Must type 45 WPM minimum.
• Must have good business writing skills.

Responsibilities

• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain the problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.

Skills

Active Data Online WebChat

Customer account management software

Good business writing skills

Typing speed of 45 WPM

Tools

Microsoft Excel

Microsoft Office software

Phone headsets

Job description

Recruiting Solutions; total life cycle support is looking for a Customer Service Representative based in Newark, New Jersey. This role focuses on acting as a liaison between customers and a leading consumer goods firm, resolving complaints and assisting with orders, billing, and queries.

Successful candidates will need to possess strong typing and writing skills, and be capable of managing customer interactions across various platforms while ensuring high satisfaction levels.