Customer Care & Support Specialist

Recruiting Solutions; total life cycle support; Newark (NJ); Vor Ort; USD 35.000 - 50.000; Vollzeit

Zusammenfassung

Recruiting Solutions; total life cycle support is looking for a Customer Service Representative based in Newark, New Jersey. This role focuses on acting as a liaison between customers and a leading consumer goods firm, resolving complaints and assisting with orders, billing, and queries.

Successful candidates will need to possess strong typing and writing skills, and be capable of managing customer interactions across various platforms while ensuring high satisfaction levels.

Qualifikationen

• Must type 45 WPM minimum.
• Must have good business writing skills.

Aufgaben

• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain the problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges.

Kenntnisse

Active Data Online WebChat

Customer account management software

Good business writing skills

Typing speed of 45 WPM

Tools

Microsoft Excel

Microsoft Office software

Phone headsets

Jobbeschreibung

Responsible for acting as a liaison between
customers and our client, a consumer package goods firm. Assists with
complaints, orders, errors,
account questions, billing, and other queries.

PRIMARY RESPONSIBILITIES
• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain problem or reason for calling.
• Upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company/product information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place orders.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.

*
Knowledge sets include: Active Data Online WebChat, Automatic call
distribution ACD system, Call Center, Calling line identification
equipment,
Customer, Customer account management software, Customer
Care, Customer complaint ticketing management software, Customer
Satisfaction,
Customer Service, Digital Telephones, Electronic mail
software, Microsoft Excel, Microsoft Office software, Microsoft Outlook,
Microsoft Windows,
Microsoft Word, Office suite software, Phone headsets.

Qualifications

Must Type 45WPM Minimum

Must have good business writing skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

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