Customer Care Specialist - Propane & Service

Autore Oil Company; Michigan; On-site; USD 19,000 - 28,000; Full time

Job summary

Autore Oil & Propane in Cedarville, MI is seeking a Customer Service Associate to handle inbound and outbound calls, assist with scheduling and billing, and support delivery operations. You will contribute to customer retention and accurate record-keeping while collaborating with the General Manager and service teams.

The role requires 1–2 years of customer service experience, a high school diploma or GED, and comfort with multi-system documentation.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations with customers about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.
• Reliable attendance and the ability to follow established processes.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication.
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed.
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances.
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts.
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)

Skills

Customer service experience

Phone communication

Detail orientation

Education

High school diploma or GED

Tools

Billing systems

Route management software

CRM systems

Job description

Autore Oil & Propane in Cedarville, MI is seeking a Customer Service Associate to handle inbound and outbound calls, assist with scheduling and billing, and support delivery operations. You will contribute to customer retention and accurate record-keeping while collaborating with the General Manager and service teams.

The role requires 1–2 years of customer service experience, a high school diploma or GED, and comfort with multi-system documentation.