Seasonal Customer Service Pro - Propane & Home Heating

Forward Energy; Michigan; On-site; USD 21,000 - 26,000; Full time

Job summary

Forward Energy is seeking a Customer Service Representative for a seasonal full-time role from September through March. This Michigan-based position involves handling customer inquiries, processing home heating and propane orders, and maintaining accurate records while delivering outstanding service.

The role emphasizes teamwork, flexibility, and a positive attitude in a fast-paced environment at our propane and home heating business, with on-site operations in Michigan.

Qualifications

• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong data entry and organizational skills with attention to detail.
• Outstanding verbal and written communication abilities.
• Demonstrated customer service experience and professional phone etiquette.
• Ability to multitask, adapt to changing priorities, and work effectively in a team.
• Positive attitude and commitment to delivering exceptional service.

Responsibilities

• Answer customer inquiries by phone and in person with professionalism and courtesy.
• Process home heating and propane orders accurately and efficiently.
• Accept customer payments and assist with account-related questions.
• Resolve customer concerns and complaints in a timely and professional manner.
• Maintain accurate customer records and data within company systems.
• Perform filing, data entry, and other administrative duties as assigned.
• Collaborate with team members to ensure an excellent customer experience.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Data entry

Organizational skills

Verbal and written communication

Customer service experience

Phone etiquette

Multitask

Team environment

Job description

Forward Energy is seeking a Customer Service Representative for a seasonal full-time role from September through March. This Michigan-based position involves handling customer inquiries, processing home heating and propane orders, and maintaining accurate records while delivering outstanding service.

The role emphasizes teamwork, flexibility, and a positive attitude in a fast-paced environment at our propane and home heating business, with on-site operations in Michigan.