Customer Care & Retention Specialist

Autore Oil and Propane; Cedarville Township (MI); On-site; USD 22,000 - 25,000; Full time

Job summary

Autore Oil & Propane in Cedarville, MI is seeking a customer service professional who will handle calls, scheduling, and billing inquiries to keep homes warm and customers satisfied. You will collaborate with the General Manager and delivery teams to ensure accurate records and timely responses across our service areas.

This role focuses on delivering reliable service, retaining customers, and supporting smooth operations in a hands-on environment.

Qualifications

• High school diploma, GED, or equivalent.
• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations with customers about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

Skills

Customer service

Communication skills

Phone conversations

Detail oriented

Education

High school diploma or GED

Tools

Billing systems

Customer account systems

Job description

Autore Oil & Propane in Cedarville, MI is seeking a customer service professional who will handle calls, scheduling, and billing inquiries to keep homes warm and customers satisfied. You will collaborate with the General Manager and delivery teams to ensure accurate records and timely responses across our service areas.

This role focuses on delivering reliable service, retaining customers, and supporting smooth operations in a hands-on environment.