Customer Care Specialist – Propane & Billing

Lyons LP Gas; Addison (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA/FSA

401(k) with match

Employee Assistance Program (EAP)

Life/AD&D & disability coverage

Paid holidays & time off

Employer-paid life insurance

Job summary

Lyons LP Gas is seeking a customer service associate to be at the center of customer communications and internal coordination. You’ll work closely with leadership, service centers, and delivery teams to ensure customers receive what they need accurately and on time.

Your role directly supports retention, smooth operations, and growth across our service areas. In this position you’ll handle inbound and outbound calls, resolve concerns, assist with routing exceptions, and maintain accurate billing

Qualifications

• High school diploma or GED.
• 1-2 years of professional customer service.
• Comfort handling phone-based conversations about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication.
• Support customer growth and retention by resolving concerns, following up, and ensuring issues are fully closed.
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances.
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts.
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting).
• Depending on location, assist with accounts payable processing and other office operations.

Skills

Customer service

Phone support

Attention to detail

Multi-system tracking

Education

High School Diploma

Tools

Billing systems

Accounts payable

Job description

Lyons LP Gas is seeking a customer service associate to be at the center of customer communications and internal coordination. You’ll work closely with leadership, service centers, and delivery teams to ensure customers receive what they need accurately and on time.

Your role directly supports retention, smooth operations, and growth across our service areas. In this position you’ll handle inbound and outbound calls, resolve concerns, assist with routing exceptions, and maintain accurate billing