Customer Care Specialist — Retention & Solutions

Anderson Propane Services; Uhrichsville (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

HSA/FSA

401(k) match

EAP

Life & Disability coverage

Paid time off

Life/AD&D coverage

Job summary

Anderson Propane Services in Uhrichsville, OH is seeking a customer service oriented team member to turn everyday service moments into lasting relationships. You’ll coordinate with the General Manager, service center, and delivery teams to ensure accurate, on-time service and responsive support for residential and commercial customers.

Responsibilities include handling calls, resolving concerns, following up to close issues, processing route paperwork, and maintaining accurate billing and

Qualifications

• High school diploma or GED or equivalent.
• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations with customers about service, billing, and scheduling.
• Ability to track details across multiple systems and documents.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

Skills

Customer service

Phone communication

Attention to detail

Reliability

Education

High school diploma or GED

Tools

EDP customer systems

Billing systems

Job description

Anderson Propane Services in Uhrichsville, OH is seeking a customer service oriented team member to turn everyday service moments into lasting relationships. You’ll coordinate with the General Manager, service center, and delivery teams to ensure accurate, on-time service and responsive support for residential and commercial customers.

Responsibilities include handling calls, resolving concerns, following up to close issues, processing route paperwork, and maintaining accurate billing and