Customer Service Pro: Problem Solver & Liaison

Wesco; Pearl (MS); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Bonus plan

Sales commission

Benefits package

Job summary

Wesco in Pearl, Mississippi is seeking a Representative - Customer Service to respond to customer inquiries by phone and email, providing resolution and information. You will handle routine and some non-routine problems and coordinate with other service or technical teams when needed.

Join a team focused on helping customers, processing payments for cash accounts, and coordinating with other departments to resolve issues. Strong communication and attention to detail are essential in this role.

Qualifications

• High school diploma or equivalent required; associates’ degree preferred.
• 2–4 years of relevant customer service experience.
• Strong interpersonal and written/verbal communication skills.
• Ability to work under pressure and stay detail-oriented.
• Proficiency with MS Word, Excel, and e-mail.
• Able to handle sensitive customer interactions tactfully.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales telephone inquiries.

Skills

Customer service

Verbal & written communication

Problem solving

Work under pressure

Attention to detail

Empathy & tact

Education

High School Diploma or Equivalent

Associates’ Degree preferred

Tools

MS Word

MS Excel

Email

Job description

Wesco in Pearl, Mississippi is seeking a Representative - Customer Service to respond to customer inquiries by phone and email, providing resolution and information. You will handle routine and some non-routine problems and coordinate with other service or technical teams when needed.

Join a team focused on helping customers, processing payments for cash accounts, and coordinating with other departments to resolve issues. Strong communication and attention to detail are essential in this role.