Customer Service Specialist: Problem Solver & Liaison

Anixter International; Pennsylvania; On-site; USD 28,392 - 35,486; Full time

Job summary

Wesco is seeking a Customer Service Representative in Pennsylvania to respond to customer inquiries by phone and email, provide issue resolution, and communicate solutions to customers.

You will analyze service needs, escalate when needed, and work with other departments to resolve problems, requiring strong written and verbal communication, attention to detail, and the ability to work under pressure.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills of MS Word, Excel, and e-mail.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Under pressure

Education

High School diploma or equivalent

Associates’ degree preferred

Tools

MS Word

Excel

Email

Job description

Wesco is seeking a Customer Service Representative in Pennsylvania to respond to customer inquiries by phone and email, provide issue resolution, and communicate solutions to customers.

You will analyze service needs, escalate when needed, and work with other departments to resolve problems, requiring strong written and verbal communication, attention to detail, and the ability to work under pressure.