Customer Care Specialist — Pool Supplies, Great Benefits

Poolcorp; Columbus (OH); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Rx

401(k) with company match

PTO & Holidays

Life Insurance

Parental Leave

Tuition reimbursement

Bonus programs

Employee stock purchase plan

Employee discounts

Job summary

POOLCORP, the world’s leading distributor of pool and outdoor living products, seeks an Inside Sales Associate in Columbus, OH. You will assist walk-in and phone customers, process orders, and ensure accurate invoicing for pickup or delivery, while delivering excellent service.

The role requires a high school diploma or GED, 1+ years of inside sales experience, and the ability to lift 100 pounds. 21/hour with bonuses supports the compensation structure.

Qualifications

• High school diploma or GED required.
• 1+ years of inside sales experience preferred.
• Ability to move 100 pounds with a dolly.
• Strong customer-service attitude and communication skills.
• Proficient with MS Office and basic computer skills.
• Eligibility to work 18 years or older.

Responsibilities

• Establish relationships with walk-in and phone customers professionally.
• Process, pull and distribute customer products quickly and accurately.
• Handle questions and complaints promptly and professionally.
• Enter sales orders into system to generate invoices for pickup or delivery.
• Secure payment with funds or proper credit authorization.
• Assess warranty items per policy and customer needs.
• Estimate delivery dates based on vendor schedules.
• Assist with receiving, shipping and warehouse duties.

Skills

Customer service attitude

MS Office

Counter presence

Fast-paced environment

Team interaction

Able to lift 100 lbs

Education

High school diploma or GED

Job description

POOLCORP, the world’s leading distributor of pool and outdoor living products, seeks an Inside Sales Associate in Columbus, OH. You will assist walk-in and phone customers, process orders, and ensure accurate invoicing for pickup or delivery, while delivering excellent service.

The role requires a high school diploma or GED, 1+ years of inside sales experience, and the ability to lift 100 pounds. 21/hour with bonuses supports the compensation structure.