Customer Care Specialist: Orders, Inquiries & Coordination

Lineage; Stevens Point (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Lineage is seeking a Customer Service Associate in Stevens Point, WI to process orders, verify product availability, and promptly address inquiries. You will coordinate with the warehouse and operations teams to align product availability and schedules for daily shifts, and you will generate reports such as weekly or monthly late/bill reports.

In this role, you will serve as the first point of contact to resolve customer issues, maintain organized documentation, and build professional

Qualifications

• High School diploma or GED may be required depending on facility.
• Excellent verbal and written communication skills; English may be required.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Proficient computer skills, including Microsoft Office Suite.
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility.

Responsibilities

• Invoice and verify accounts accurately and in a timely manner.
• Verify inbound receipts for accuracy.
• Develop and maintain customer relationships in a professional manner.
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports).
• Coordinate availability of product and schedule for daily shifts with warehouse team.
• Coordinate with Operations on special client requests; expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in organized and comprehensive way.
• Partner with Inventory and Operations to research inventory discrepancies and misplacements.

Skills

Customer service

Communication skills

Microsoft Office

Multitasking

Organization

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Lineage is seeking a Customer Service Associate in Stevens Point, WI to process orders, verify product availability, and promptly address inquiries. You will coordinate with the warehouse and operations teams to align product availability and schedules for daily shifts, and you will generate reports such as weekly or monthly late/bill reports.

In this role, you will serve as the first point of contact to resolve customer issues, maintain organized documentation, and build professional