Order & Customer Care Specialist

USA MOT Motion Industries, Inc.; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries in Milwaukee, WI is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls under close supervision.

You will respond to product inquiries, provide quotes, process orders by phone, email, or walk-in, and work with account reps to ensure satisfaction. This role requires attention to detail, strong communication, and basic computer skills; prior experience is not required, but 0–3 years preferred.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience preferred or equivalent combination.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and enter orders.
• Take customer orders by phone, fax, email, or walk-in (counter sales).
• Negotiate price within parameters to influence gross profit.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Maintain appropriate inventory levels by ordering items as needed.
• Place orders up to $5,000 per line and $10,000 per PO without approval.
• Source products from branch, DC, or supplier inventories.
• Determine cost-effective shipping methods for orders.
• Collaborate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and prepare orders for shipment.
• Handle customer returns.
• Perform other duties as assigned.

Skills

Attention to detail

Communication skills

Multi-tasking

Time management

Basic computer skills

Education

High school diploma or GED

Job description

Motion Industries in Milwaukee, WI is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls under close supervision.

You will respond to product inquiries, provide quotes, process orders by phone, email, or walk-in, and work with account reps to ensure satisfaction. This role requires attention to detail, strong communication, and basic computer skills; prior experience is not required, but 0–3 years preferred.