Customer Care Specialist: Best-in-Class Support

Talentify; Neenah (WI); On-site; USD 32,000 - 48,000; Full time

Job summary

Alta Resources in Neenah, WI is hiring full-time and part-time Customer Center Representatives to deliver professional, high-quality customer service. You will listen to customers, talk with them and troubleshoot issues to resolve concerns.

Responsibilities include handling inbound/outbound calls, email and other channels; providing product support; investigating questions; and offering solutions with urgency, empathy and accurate follow-up.

Qualifications

• High school diploma or equivalent required; post-high school education preferred.
• Strong communication, interpersonal and relationship-building skills.
• Experience in customer service, sales, training or member retention.
• Ability to learn program and product knowledge and navigate Windows environments.

Responsibilities

• Handle inbound/outbound calls, email, social media and other channels to assist customers.
• Troubleshoot and resolve customer issues; provide product support.
• Investigate questions to resolve concerns accurately and timely.
• Offer solutions, recommendations and product information with urgency, empathy and professionalism.

Skills

Excellent communication

Interpersonal skills

Relationship building

Time management

Education

High school diploma or equivalent

Post secondary education preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Alta Resources in Neenah, WI is hiring full-time and part-time Customer Center Representatives to deliver professional, high-quality customer service. You will listen to customers, talk with them and troubleshoot issues to resolve concerns.

Responsibilities include handling inbound/outbound calls, email and other channels; providing product support; investigating questions; and offering solutions with urgency, empathy and accurate follow-up.