Sales Support Specialist: Order & Customer Care

Valley Cooperative Association; Greenville (WI); On-site; USD 40,000 - 56,000; Full time

Job summary

Valley Cooperative Association in Wisconsin is seeking a Sales Support Specialist to join our team. You’ll be a central point of contact for customers and internal teams, ensuring orders are processed accurately, questions are resolved quickly, and communication flows seamlessly.

This is an opportunity to grow your career with a dependable, detail-oriented professional. In this role you’ll support marketing campaigns, forecast inventory needs, and coordinate with internal teams to maintain

Qualifications

• High school diploma or equivalent.
• Strong customer service skills and professional communication.
• Problem-solving with focus on resolving customer needs.
• Attention to detail and organizational skills.
• Basic computer skills; experience with inventory systems preferred.

Responsibilities

• Answer inbound customer calls, process orders, and respond to inquiries regarding products, pricing, and delivery.
• Maintain accurate customer records in S2K to support efficient communication and order management.
• Collaborate with customers to forecast inventory needs and adjust stock levels accordingly.
• Support marketing campaigns and sales initiatives to drive customer engagement and growth.
• Process territory paperwork and coordinate with internal teams to ensure accuracy and operational efficiency.
• Participate in ongoing training to stay current on company guidelines, products, and service standards.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Inventory systems/ERPs

Job description

Valley Cooperative Association in Wisconsin is seeking a Sales Support Specialist to join our team. You’ll be a central point of contact for customers and internal teams, ensuring orders are processed accurately, questions are resolved quickly, and communication flows seamlessly.

This is an opportunity to grow your career with a dependable, detail-oriented professional. In this role you’ll support marketing campaigns, forecast inventory needs, and coordinate with internal teams to maintain