Customer Care & Sales Support Specialist

CBT; Springboro (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

CBT in Cincinnati is seeking a Customer Care Specialist to ensure focused communication with customers and vendors. You will expedite orders, process returns, answer calls, gather information, and support the sales team in presenting and tracking details.

Ideal candidates have a High School Diploma and 3–5 years of administrative or sales support experience, proficiency with Microsoft Word and Excel, strong written and verbal communication, and the ability to manage multiple priorities in a fast

Qualifications

• High School Diploma or equivalent required; 3–5 years in admin or sales support preferred.
• Proficiency with Word and Excel; ability to learn other software as needed.
• Clear written and verbal communication; strong attention to detail.

Responsibilities

• Expedite and follow up on new and existing orders, verify pricing and quantities.
• Process returns and credits; answer calls and relay messages accurately.
• Gather information to resolve issues and support the sales team.
• Prepare and proofread correspondence, reports, and presentations.
• Collaborate with shipping and suppliers to ensure timely shipments.
• Compile weekly reports for customers in Excel format.

Skills

Administrative support

Microsoft Office

Communication

Attention to detail

Multitasking

Active listening

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

CBT in Cincinnati is seeking a Customer Care Specialist to ensure focused communication with customers and vendors. You will expedite orders, process returns, answer calls, gather information, and support the sales team in presenting and tracking details.

Ideal candidates have a High School Diploma and 3–5 years of administrative or sales support experience, proficiency with Microsoft Word and Excel, strong written and verbal communication, and the ability to manage multiple priorities in a fast