Customer Service Representative

Growscape; Shelton, Twinsburg (CT, OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Growscape is seeking an experienced Customer Service Representative to manage orders, inquiries, and account details from entry through delivery. You will partner with sales and operations to ensure accuracy, timely communication, and strong customer relationships.

You will handle multi-step order processing, issue resolution, and proactive status updates while maintaining a professional and positive image with customers and internal teams.

Qualifications

• Bachelor’s degree in business, marketing, or related field preferred or equivalent experience.
• 2+ years of customer service or customer support experience in a B2B environment; manufacturing, distribution, or logistics experience preferred.
• Proven ability to manage multiple priorities while maintaining accuracy and responsiveness.
• Experience handling customer complaints, returns, and issue resolution with professionalism.

Responsibilities

• Check inventory, price, lead time, status of delivery, product knowledge.
• Process customer orders and changes to existing orders.
• Audit sales orders entered by another CSR, confirm price, packaging, color.
• Research and process complaints/returns.
• Update customer portals and coordinate shipping schedules.
• Coordinate with scheduling and load planning; communicate customer priorities.
• Review open order reports and provide order status updates.
• Assist in customer maintenance and process sample requests.

Skills

Communication skills

Multitasking

Attention to detail

Customer service

Education

Bachelor’s degree or equivalent experience

Tools

ERP systems

CRM platforms

Microsoft Office

Customer portals

Job description

Job DetailsLevel: ExperiencedJob Location: OH Twinsburg - Twinsburg, OH 44087Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: NegligibleJob Shift: DayJob Category: Customer Service

The Customer Service Representative is passionate about delivering a professional, responsive customer experience by managing orders, inquiries, and account details from entry through delivery. This role partners closely with the sales team and internal operations to ensure accuracy, timely communication, and effective coordination while proactively monitoring order status, resolving issues, and supporting strong customer relationships

Key Responsibilities

• Check inventory, price, lead time, status of delivery, product knowledge
• Process customer orders and changes to existing orders
• Audit sales orders entered by another CSR, confirm price, packaging, color
• Research and process complaints/returns
• Update customer portals
• Coordinate and maintain customer shipping schedules
• Coordinate information with scheduling and load planning areas and communicate customer priorities
• Review open order reports for each customer/proactively provide order status updates
• Assist in customer maintenance
• Process sample requests
• May include occasional travel to visit customers and/or trade shows
• Project positive and professional image to customers and internal stakeholders

Qualifications

• Bachelor’s degree in business, marketing, or related field preferred. Equivalent experience also accepted.
• 2+ years of customer service or customer support experience in a B2B environment; manufacturing, distribution, or logistics experience preferred. Familiarity with retail/big box account management strongly preferred.
• Proven ability to manage multiple priorities while maintaining accuracy and responsiveness
• Experience handling customer complaints, returns, and issue resolution with professionalism

Skills & Competencies

• Computer skills including Microsoft Office (Outlook, Word, Excel) and familiarity with ERP systems, CRM platforms, and customer portals. Ability to quickly learn new systems
• Excellent communication skills including strong written and verbal communication skills, in both phone and email interactions
• Excellent organizational skills with the ability to prioritize multiple tasks