Customer Success & Order Specialist

Risus Talent Partners; Pennsauken Township (NJ); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Employee Assistance Program (EAP)

Life Insurance

Disability Coverage

Wellness Programs

Job summary

Risus Talent Partners is seeking a Customer Service Representative in New Jersey to deliver a consistent, high-quality experience across customers, sales, operations, and support teams. You will manage accounts, process orders, and coordinate projects to ensure timely communication throughout the order lifecycle.

You will work closely with internal teams, monitor schedules, and create reports to support account performance.

Qualifications

• 3+ years of customer service, account management, inside sales support, or order management experience.
• B2B experience in Manufacturing, Packaging, Distribution, or related industries preferred.
• Strong communication and relationship-building skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to work effectively in a fast-paced manufacturing, packaging, distribution, or industrial environment.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Experience with ERP systems and order management processes preferred.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Serve as the primary contact for assigned customer accounts and maintain strong relationships.
• Partner with sales, operations, purchasing, and production to meet customer needs.
• Respond promptly to inquiries, concerns, and requests with exceptional service.
• Resolve issues and proactively communicate updates and solutions.
• Process orders, change requests, and related documentation accurately and efficiently.
• Generate quotations and pricing information within established timelines.
• Monitor production schedules and coordinate for on-time delivery.
• Track shipments and communicate order status updates to customers.
• Assist with inventory management, order tracking, and reconciliation.
• Generate reports on customer activity, inventory, projects, and account performance.
• Maintain customer records and supporting documentation; support admin and systems tasks.

Skills

Customer service

Account management

Inside sales support

Order management

ERP systems

Microsoft Excel

Communication

Tools

ERP software

MS Office

Job description

Risus Talent Partners is seeking a Customer Service Representative in New Jersey to deliver a consistent, high-quality experience across customers, sales, operations, and support teams. You will manage accounts, process orders, and coordinate projects to ensure timely communication throughout the order lifecycle.

You will work closely with internal teams, monitor schedules, and create reports to support account performance.