Customer Care Specialist: Order & ERP Support

TEKsystems; Madison (WI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Disability Insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Paid Time Off

Job summary

TEKsystems in Madison, WI is seeking a Customer Care Representative to join a fast-paced support team. You will be the main contact for customers, assisting with order placement, status updates, product questions, pricing inquiries, and issue resolution.

You should enjoy helping customers, manage multiple priorities, and collaborate with logistics, sales, regulatory affairs, and trade compliance to ensure a positive experience.

Qualifications

• 1+ year of customer service or order management experience.
• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable handling both phone and email support.
• Strong attention to detail and problem-solving abilities.
• Experience with ERP systems is a plus.

Responsibilities

• Respond to customer inquiries by phone and email regarding orders, pricing, products, and account information.
• Enter and manage customer orders accurately within the ERP system.
• Handle customer concerns and complaints while delivering high-quality service.
• Monitor and respond to incoming emails to meet team goals.
• Create and maintain customer accounts and related records.
• Collaborate with logistics, supply chain, sales, regulatory affairs, and trade compliance to resolve needs.
• Troubleshoot basic product or technical issues and process return authorizations.
• Communicate potential issues, delays, or concerns to leadership proactively.
• Participate in daily team meetings to support department KPIs.
• Meet productivity and quality targets consistently.

Skills

Customer service

Communication

ERP systems

Multitasking

Phone & email support

Attention to detail

Tools

ERP software

Job description

TEKsystems in Madison, WI is seeking a Customer Care Representative to join a fast-paced support team. You will be the main contact for customers, assisting with order placement, status updates, product questions, pricing inquiries, and issue resolution.

You should enjoy helping customers, manage multiple priorities, and collaborate with logistics, sales, regulatory affairs, and trade compliance to ensure a positive experience.