Customer Order & Returns Specialist

TEKsystems; Dayton (MN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems in Dayton, MN is seeking a customer service specialist to answer 50-80 calls per day, handle product questions, shipping and order status, and document interactions in the CRM. The role is onsite and contract-to-hire, Monday–Friday 8:15am–5pm.

You will review inquiries, process returns, respond to deductions and policy questions, and communicate via email and internal portals. Relevant experience in a customer-facing role and ERP familiarity are preferred.

Qualifications

• 2+ years of professional experience within a customer facing role (call center, dispatching, coordination, order entry, etc.)
• ERP experience (Preferred)

Responsibilities

• Answer 50-80 calls per day from customers inquiring about company products, shipping/order status, product questions, etc.
• Communicate with customers via email, and internal company portal.
• Accurately document all customer interactions via CRM system.
• Review and process customer inquiries and customer returns.
• Process and respond to customer questions for deductions on returns, requirements, and other needs (repack fees, restock fees, held invoices, policy adjustments, and various other discrepancies).
• Answer questions regarding returns policies, procedures, and research extenuating circumstances as necessary.

Skills

Customer service experience

CRM system experience

Tools

ERP systems

Job description

TEKsystems in Dayton, MN is seeking a customer service specialist to answer 50-80 calls per day, handle product questions, shipping and order status, and document interactions in the CRM. The role is onsite and contract-to-hire, Monday–Friday 8:15am–5pm.

You will review inquiries, process returns, respond to deductions and policy questions, and communicate via email and internal portals. Relevant experience in a customer-facing role and ERP familiarity are preferred.